Privacy Policy

Alpha Experts Ltd Privacy Policy

Client personal data provided to Alpha Experts Ltd (ALPHA EXPERTS) may be used following our Privacy Policy which is in accordance with the General Data Protection Regulation (GDPR) act 2018.

Our contact details

Name: Alpha Experts Ltd

Phone Number: 07476477583

E-mail: info@alphaexperts.co.uk

Website: www.depositrefund.co.uk

Policy Notice Updated: 12 September 2025

The type of personal information we collect

ALPHA EXPERTS currently collect and process the following information:

 

• • Client names.
  • Client dates of birth.
  • Client addresses.
  • Client email addresses.
  • Client mobile telephone numbers.
  • Details of contact made enquiring about services provided by ALPHA EXPERTS.
  • Details of services received by the client from ALPHA EXPERTS.
  • Any communication between client and ALPHA EXPERTS.
  • Any information about enquiries or complaints made by the client.

 

How we get the personal information and why we have it

All personal information that ALPHA EXPERTS process is provided directly by the client for the purpose of making a claim.

• • Client contact by telephone, mobile telephone, website, email, or any social media platform.
  • From a third party.

ALPHA EXPERTS may share client personal information as required.

• • ALPHA EXPERTS will share client data with third parties when required by law, and when it is necessary to administer the relationship between ALPHA EXPERTS and the client.
  • ALPHA EXPERTS may use a third-party service provider to processes client personal data for specific purposes. Third parties will be required to take proper security measures to protect client personal data.
  • ALPHA EXPERTS may use client data for marketing purposes. On these occasions, client consent is needed, and the client reserves the right to withdraw consent for processing this specific purpose at any time.

How we store your personal information

Client information is securely stored via digital medium for mobile application use and may also be on printed physical copy for training records. Appropriate measures are taken by ALPHA EXPERTS to protect data from unauthorised access or being lost or stolen.

 

• • ALPHA EXPERTS keeps client personal information from the time of initial contact and for the duration of training.
  • ALPHA EXPERTS will keep client personal information for a period six (6) months following the date of successfully being accepted for a claim.
  • To comply with HMRC statutes, ALPHA EXPERTS will keep any personal data relating to accounting period of six (6) years, as required by HMRC.
  • ALPHA EXPERTS will dispose of all client information by secure deletion of digital data and/or destruction of any physical media.

 

Your data protection rights

Under data protection law, you have rights including:

 

• • Your right of access – Clients have the right to ask us for copies of your personal information.
  • Your right to rectification – Clients have the right to ask us to rectify personal information that may be inaccurate. Clients also have the right to ask ALPHA EXPERTS to complete information that may be incomplete.
  • Your right to erasure – Clients have the right to ask ALPHA EXPERTS to erase personal information in certain circumstances.
  • Your right to restriction of processing – Clients have the right to ask ALPHA EXPERTS to restrict the processing of personal information in certain circumstances.
  • Your right to object to processing – Clients have the the right to object to the processing of personal information in certain circumstances.
  • Your right to data portability – Clients have the right to ask that ALPHA EXPERTS transfer the personal information provided to another organisation, or to the client, in certain circumstances.

Clients do not have to pay any charge for exercising rights. To make a request, please contact ALPHA EXPERTS at info@alphaexperts.co.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Alpha Experts Ltd contact details provided.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

*^{1 We may change this privacy notice to reflect changes in the law or privacy practices.}